Cancellation, Return & Refund Policy of ClickZ

Cancellation, Return and Refund Policy:

• If you find any item missing, or if anything is damaged, please immediately return the package to your delivery agent. After you accept the package, we are unable to receive claims for missing, wrong or defective items.
• The replacement request must be raised within 24 hours after getting the delivery. (Applicable only for Food and Grocery item)
• Refund is only applicable to the canceled order items due to product unavailability.
• For any technical issue with the order, delivery, or refund procedure, the customer will be provided the correct service as soon as the issue is resolved.
• In the event of a return, the buyer shall be responsible for all transportation and courier charges incurred.

REQUIREMENT FOR A VALID RETURN:

• Proof of purchase (order number, invoice, etc)
• Product with original package

VALID CONDITIONS AND REASONS TO RETURN AN ITEM:

• Delivery of wrong product
• Delivery of defective product
• Delivery of the products with missing parts
• Incorrect content on the website

THE FOLLOWING PRODUCTS CANNOT BE RETURNED:

• Underwear
• Swimwear
• Skincare, Cosmetics & Perfumes
• Personal hygiene items such as earrings, wigs, and combs
• Consumables such as cigars and beverages

CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:

1. Delivery of the ordered items is subject to the availability of the products at our depot/warehouse/store. ClickZ.com.bd authority may cancel or deliver any order within 4 to 25 working days if the stock of the ordered item(s) is temporarily unavailable.
   
   
2. If the customer agrees to wait for the availability of the stock of the product(s), the order may remain in open/processing/hold status for a maximum of 30 days.
   
   
3. In the case of clause (a), if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1-30 working days. The received Cashback amount will be adjusted with the refund amount.
   
   
4. After confirming any Order, if the order is canceled by the customer and online payment is already made by the customer against that order, Clickz.com.bd will charge an Online Gateway Transaction fee while disbursing the refund amount.

• Damages due to misuse of the product

• Incidental damage due to malfunctioning of product

• Any consumable item which has been used or installed

• Innerwear, lingerie, socks, and clothing freebies

• Products with tampered or missing serial / UPC numbers

• Any damage/defect which is not covered under the manufacturer's warranty

• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.

N.B: Replacement of the product is subject to availability of the same on clickz.com.bd